F.A.Q.  Frequently Asked Questions

1.  Why does SMU call?  

    Our students enjoy sharing their SMU calls to request alumni and parent support for the annual needs of the University, it's schools, and departments.  Some of the most critical needs are scholarships, faculty support, and campus operating costs.

2.  Who is calling me? 

    Our students enjoy sharing their SMU experience with you and hearing about your time on campus. Current SMU students make all calls from the Dallas campus.  We call undergraduate and graduate alumni of the University and parents.  Other campus organizations, such as the Mustang Club, conduct separate calling campaigns. 

3.  When does SMU call? 

    We call on weeknight evenings and weekends.  We do not call after 9:00 pm for any time zone.  If you would like to schedule a call from a student at a specific time, please email telepony@smu.edu with your request.

4.  What if I do not want to receive any more calls from SMU students? 

    Although our students enjoy speaking to you and greatly appreciate your support, we realize you may not want to receive these types of calls. 

    To request to be removed from our calling list, you can email telepony@smu.edu or call 1-800-768-9996.

5.  What if I keep missing the call, but want to make a commitment to SMU? 

    Thank you, we appreciate your support of SMU!  You can make a credit card gift to SMU using our on-line giving form or call 1-800-768-9996 to make a gift over the phone.  You can also email telepony@smu.edu to request a phone call with a student at a specific time of day. 

6. What if I have a compliment or complaint about my phone call? 

    You can call 1-800-768-9996 or email telepony@smu.edu to communicate your experience directly to the SMU Annual Giving Office.  We greatly appreciate your feedback, it helps us to enhance our program, that ultimately benefits SMU!
7.  Is it safe to give my credit card information over the phone to the SMU student? 
    Yes, it is safe and secure. The student will enter your credit card information into our system, it will be processed by SMU the next day.  If you are concerned about giving your credit card information over the phone, you can make your credit card payment through our secure on-line giving form or you can make your contribution by check.

8.  How can I be certain that the person calling is from SMU? 

    If you are concerned about a call you receive, please ask to speak to the call center manager directly.  You can also email telepony@smu.edu to verify SMU is calling you.  We will respond to your email within 48 hours.
9.  How can I make a gift?

There are several ways for you to make your gift to SMU:
  • Make a credit card gift online now. Our online gift form is the easiest and quickest way to make your contribution! We currently accept VISA, MasterCard, Discover and American Express.
  • You can make a gift by simply writing a check payable to "SMUĒ and sending it to:
    SMU Gift Administration
    PO Box 223927
    Dallas, TX 75222-9972

  • You may also call SMUís Office of Annual Giving at 1-800-768-9996.

Call 1-800-768-9996 to make a gift by phone or to ask a question about making a gift to SMU.