Employee Relations Picture

Employee Relations

Employee Relations supports you in four ways. Rollover each number to learn more:

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Additional information on these topics is provided in SMU's Policy and Procedure manual. If you need help, call the Department of Human Resources at 214-768-3311 and ask for a member of the Employee Relations Team, or visit their website for more information.

You will find links to the Policy and Procedures manual as well as the Department of Human Resources in the Helpful Links section.

1 - The HR Employee Relations Team


The Human Resources Employee Relations team provides coaching to employees and supervisors to support problem solving around performance issues. Team members also assist with policy interpretation, conflict resolution, and skill building.

2 - The Complaint Process


The Complaint Process is accessible to all employees, and the Employee Relations team typically assists employees who wish to use this formal process.

3 - The Corrective Action Process


The Corrective Action Process is a structured process that includes clarifying expectations, problem solving, and planning to achieve performance goals.

4 - The Employee Assistance Program (EAP)


The Employee Assistance Program (EAP) provides a confidential 24-hour hotline, counseling, referrals, online learning, and other assistance to support employees through a variety of life issues.